© Phenom People, Inc.
Customer Obsession Day
Presented
by Phenom
With Phenom’s applied AI and automation, candidates find and choose the right job faster, employees develop their skills and evolve, recruiters become wildly productive, talent marketers engage with extreme efficiency, talent leaders optimize hiring processes, managers build stronger-performing teams, HR aligns employee development with company goals, and HRIS easily integrates existing HR tech to create a holistic infrastructure.
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AGENDA
Are you obsessed with getting the most out of your HR tech? Then you belong here. Customer Obsession Day brings together organizations who've cracked the code on transforming technology investments into business breakthroughs.
Join us for an action-packed series of real-world sessions as talent leaders across industries share the exact strategies helping them extract maximum value from the Phenom platform. Learn the frameworks, tactics, and mindset shifts you can use to enhance hiring, development, and retention, while driving business impact.
CHAPTER 1
Foundations:
Moving From HR Tech Investment to Impact
- The future of customer obsession
- Why value realization has become the defining factor in HR tech success
- The strategic mindset shift from technology deployment to business transformation
You'll discover:
Maximizing your Phenom investment and accelerating business outcomes.
Your Path to Value Realization
FEATURING
CHAPTER 2
Launch:
Starting Strong & Driving Lasting Success
- How to build ROI-focused implementation strategies that deliver immediate business value
- Change management frameworks that transform resistance into enthusiasm
- Planning methodologies that compress implementation timelines while maximizing adoption
- Post-implementation preparation techniques that ensure smooth go-lives and sustained momentum
You'll discover:
CHAPTER 4
Maturity:
Sustainable Value, Continuous Growth
- Bright Horizons' value maturity model that drives consistent growth and adoption of HR tech
- Advanced support utilization strategies that prevent issues and accelerate problem resolution
- Change management approaches that maintain momentum through organizational transitions
You'll discover:
CHAPTER 3
Expansion & Adoption:
Scaling for Impact through HR Tech Adoption
- Southwest Airlines' AI engagement strategies that transformed candidate experience and conversion rates
- UPS's candidate experience optimization that converted visitors into applicants at industry-leading rates
- Support strategies that align with business growth objectives
You'll discover:
OCTOBER 30, 2025 | 11:00 AM ET
OCTOBER 30, 2025 11:00 AM ET
